SocialPuff unifies chat, campaigns, content and commerce. Below is the full feature surface — every module is available on every plan.
24/7 automated conversations across Meta's messaging surfaces — with the full creative toolkit your brand needs.
Text, image, video, GIF, audio, file, and button cards. Build carousels, quick replies, and webview flows without custom code.
Match exact phrases, partial text, or regex. Route conversations to the right flow — FAQ, sales, support or escalation.
Tag subscribers based on their answers. Segment for campaigns, sequences, or internal reporting.
Collect structured data (phone, address, files) inside the chat using custom webviews — no context switch for the user.
Auto-respond to story mentions and story reply DMs. Convert story engagement into subscribers and sales.
Let the bot qualify, then hand the conversation to a live agent with full context. Track response time and close rate.
A true drag-and-drop canvas for designing conversations. No JSON, no engineering tickets — iterate in minutes.
If/then conditions based on user tags, attributes, answers, time of day, or subscriber history.
Queue messages over minutes, hours, or days. Build nurture drips and re-engagement flows without external tools.
Hit webhooks, fetch data, and send results back into the chat — connect your CRM, ERP, or custom backend.
Create once, embed anywhere. Turn common blocks (collect email, offer coupon) into building blocks across clients.
See drop-off points, completion rates, and conversion per step. Optimise the flows that move revenue.
Share flows between workspaces. Perfect for agencies running the same playbook across many brand clients.
Turn every comment on your Facebook and Instagram posts into a subscriber, a lead, or a closed sale.
Reply publicly under the comment and send a private DM simultaneously — the highest-converting comment flow on Meta.
Match specific words like "price", "link", "pm", or comment phrases. Trigger different flows per keyword set.
Auto-hide comments that contain abusive or banned words. Keep your community safe without constant manual moderation.
Convert commenters to subscribers in one tap. Tag them automatically so you can broadcast later.
Apply different reply logic per post, per campaign. Launch a new offer? New rule set. No flow rebuild needed.
Full comment automation on Instagram feed and Reels — same rules engine as Facebook.
Targeted outreach across Messenger, Instagram, SMS and email — with segmentation, scheduling and analytics.
One campaign, many channels. Send a product drop to Messenger subscribers, email newsletter, and SMS list at once.
Target by subscriber tag, purchase history, location, language, or any custom attribute.
Onboarding, nurture, win-back — send a pre-built series of messages over days or weeks.
Queue for a specific date, time, or timezone. Optimise for when your audience actually reads.
Connect Twilio, Nexmo, MSG91, SMTP, Mailgun, Amazon SES and more. Use your existing sender reputation.
Sent, delivered, opened, clicked, converted — all tracked, all exportable via the API.
Plan, queue and auto-publish across every major social platform — from a single content calendar.
Facebook, Instagram, Twitter/X, LinkedIn, Pinterest, Reddit — plus bulk auto-publishing to Facebook Groups.
Queue hundreds of posts at once. Perfect for seasonal campaigns and content-heavy launches.
Centralised image and video storage. Reuse assets across brands, clients, and campaigns.
Auto-repost evergreen content on a schedule — daily, weekly, monthly.
Drag-and-drop posts across dates. See what's going out, on every channel, at a glance.
Check how posts look on each network before they ship — no more surprise crops or broken previews.
A full catalog store that sells inside Messenger and in the browser. Set up in a morning, ship orders same day.
Categories, collections, variants (size, colour), stock tracking, cost prices, SEO fields.
Razorpay, Paytm, Stripe, PayPal, and manual bank / UPI / COD. Dispute-free, no lock-in.
Define rates per region, weight, or order value. Integrate with your courier partner via the API.
Percentage, flat, BOGO, free-shipping, first-order codes — stackable and time-boxed.
Generate QR codes that open a chat ordering flow. Perfect for restaurants, cafés and pop-ups.
Status workflow, invoice PDFs, customer notifications via Messenger, SMS and email — automatically.
A unified inbox for every customer conversation — Messenger, Instagram DM, website chat, and more.
Every channel, every conversation, one timeline. Stop switching tabs and missing messages.
Route conversations by skill, language, or round-robin. Track response and resolution times per agent.
Save common responses as shortcuts. Keep quality consistent as your support team scales.
Discuss with teammates on a thread without the customer seeing. Loop in specialists in seconds.
Drop our widget on any site. Same inbox, same agents, same history.
Measure first-response and resolution times. Set targets, get alerts when they slip.
Numbers you can act on — not vanity counters. Built in, exportable, and connected to the rest of your business via the API.
New, active, unsubscribed, per channel, per campaign. Understand what's driving your list.
Completion rates, drop-off points, button click-through — optimise the steps that matter.
Attribute revenue to the broadcast or sequence that produced it. Stop guessing, start doubling down.
Reach, engagement, follower trend, and post performance — cross-network, in one view.
Top products, repeat customers, AOV, conversion rate — from chat checkout and browser checkout.
Conversations closed, response time, CSAT — know who to hire, train, and celebrate.
SocialPuff is designed to host multiple brands, multiple teammates, and multiple clients without compromise.
Owner, admin, manager, agent — scoped per workspace and per module. Audit-logged, revocable.
English, Arabic, Bengali, Dutch, French, German, Greek, Italian, Portuguese, Russian — and more shipping.
Rebrand the dashboard, use your own domain and logo, and invite clients as workspace members.
Custom colours, typography, and login screens — match your brand or your agency's design system.
Data, subscribers and billing are isolated per workspace. Run unrelated brands with zero bleed-through.
Scripts, CRMs, internal tools — automate anything you can click. REST endpoints for every resource.
| Channel | Automation | Broadcast | Scheduler | Inbox |
|---|---|---|---|---|
| Facebook Messenger | ✓ | ✓ | — | ✓ |
| Facebook Page / Comments | ✓ | — | ✓ | — |
| Facebook Groups | — | — | ✓ | — |
| Instagram DM | ✓ | ✓ | — | ✓ |
| Instagram Comments | ✓ | — | ✓ | — |
| — | ✓ | — | — | |
| SMS | — | ✓ | — | — |
| Twitter / X | — | — | ✓ | — |
| — | — | ✓ | — | |
| Pinterest · Reddit | — | — | ✓ | — |
| Website live chat | — | — | — | ✓ |
Spin up a free trial in under two minutes. No credit card, no demo call required — if you want a walkthrough, we're happy to give one.
