From India's fastest D2C brands to local cafés and multi-brand agencies — teams use SocialPuff to collapse their stack into one workflow. Here's how.
Turn Instagram into a revenue channel.
Run every client from one login.
Capture, nurture, and close from DMs.
QR menus, chat orders, review collection.
Chat-first ordering and table turnover.
Lead capture and student onboarding.
Qualify buyers 24/7, hand to agents.
Demo bookings, onboarding sequences.
D2C founders live on Instagram. SocialPuff makes every comment, DM and story engagement a measurable step toward an order.
When someone comments "price" on a product post, reply publicly with a teaser and privately with the product link — instantly. Capture them as a Messenger subscriber.
Show the product, variants, and shipping — then take payment via Razorpay or Stripe inside Messenger. No redirect, no cart abandonment.
Show the product, collect the address, and take payment via Razorpay, Stripe or UPI — all inside the Messenger conversation.
The Related Products engine adds a carousel of "you might also like" items at the end of every chat purchase flow.
New collection launch? Broadcast to your Messenger, email, and SMS lists in one campaign. Track attributable revenue per channel.
Auto-DM customers 7 days after delivery asking for a review. Route positive reviews to Google; flag negative ones to your support queue.
Agencies don't need ten tools to deliver growth. SocialPuff gives you bots, broadcasts, calendars, and reporting — workspace-isolated per client.
Each brand gets its own workspace with isolated subscribers, pages, and billing. Invite clients as viewers or collaborators.
Put your agency's logo and colours on the login, sidebar, and partner emails. Custom domain supported.
Build a bot flow once; export and deploy across 30 clients. Package your best-performing playbooks as a service line.
Scope account managers, creatives, and strategists to the brands and modules they need. Audit-logged, revocable.
Pull aggregated growth, campaign and revenue reports via the HTTP API. Build executive dashboards in Metabase, Looker, or Frappe Insights.
Replace a stack of SaaS tools (bot, scheduler, email, SMS, inbox) with one flat-rate platform. Improve project margins without cutting output.
Your content drives the comments. SocialPuff drives the conversions.
"Comment BLUEPRINT and I'll DM you." SocialPuff listens for the keyword, DMs the lead magnet, and tags the person for follow-up.
Drip your 5-day email + Messenger sequence. Branch based on who opened, clicked, or replied — so your content adapts.
Course, mastermind, or 1:1 slot? Book & pay inside Messenger. Send calendar invites and onboarding automatically.
Send a single broadcast to your entire student community — Messenger + email + SMS — when you drop a new cohort or live session.
Turn your best students into promoters. The built-in affiliate manager handles links, attribution, and payouts.
Your launch playbook is already in SocialPuff — duplicate, refresh the dates, and run it again. No rebuild required.
Salons, gyms, repair shops, cafés, clinics, home services — SocialPuff gives you chat-first customer flows without a tech team.
Customers browse your catalog or service list in Messenger, pick an option, and confirm. No app install needed.
Print the QR on your menu, receipt, or storefront. Scanning it opens a Messenger conversation preloaded with your flow.
Trigger an order confirmation SMS the moment a customer checks out. Adds polish for walk-in counters and delivery alike.
After a visit, auto-DM a review link. Route 5★ to Google, funnel lower scores to your private support channel.
Segment customers by last-visit date. Send a "we miss you" coupon via Messenger or SMS after 45 days.
Route chats to whichever teammate is on the floor. Internal notes, SLA tracking, and canned replies included.
Skip aggregator commissions. Own your customer list. Run weekly offers that actually reach people.
Dynamic menu with prices, modifiers, allergens. Update once, reflected on every table's QR.
Orders flow as structured SMS or Messenger alerts to your kitchen's phone — no tablet rental, no commission.
QR per table includes a table ID so orders are routed correctly. Works for dine-in, takeaway and delivery.
Broadcast Friday's specials to your opted-in diner list over Messenger, SMS and email. Drive weekend covers.
After a 10th order, auto-trigger a free-dessert coupon. Retain regulars without a third-party loyalty app.
Run booking flows for private events, tastings, or chef's tables — with confirmations and reminders automated.
Coaching centres, online educators, schools and colleges use SocialPuff to handle enquiries and onboarding at scale.
Meta ads → Messenger flow → qualified lead in your CRM, in under 30 seconds.
Bots that answer fees, curriculum, admissions, timings, and batch availability — in multiple languages.
Collect documents, fee screenshots and referee details via webview forms inside the chat.
Batch-specific Messenger and SMS broadcasts for schedules, exam dates, and closures.
Dropped-off leads get a 3-touch nurture over 10 days — with an incentive on the final touch.
Schedule weekly posts to alumni Facebook Groups — the group poster keeps the community warm.
Missed calls are missed sales. SocialPuff captures buyer intent the moment it surfaces and routes qualified leads to your sales team.
Each listing's Facebook post auto-captures commenters, qualifies budget and location, and drops the lead into the right agent's queue.
Before an agent's time is spent, the bot confirms budget range, configuration, and purchase timeline.
Webview calendar for booking visits. Agents get the slot on SMS; buyers get a confirmation with directions.
Route enquiries by project, location, or language to the right team. Scale across cities without chaos.
Auto-send brochures, videos and finance details in the week following a visit. Keep the buyer warm.
Segment buyers who didn't close. Re-engage when a new launch matches their saved preferences.
For B2B teams running paid social, SocialPuff converts ad attention into demo calls and then onboards new customers without a PM's attention.
LinkedIn or Meta ad → Messenger flow → qualified demo on your AE's calendar. Cut the form-fill funnel.
New signup triggers a branching onboarding sequence — tutorials, check-ins, and nudges toward activation events.
Tier-1 questions handled by the bot; complex ones escalated into the team inbox with full context.
Ship a new feature? Blast your opted-in user list across Messenger, email and SMS from one interface.
Auto-trigger NPS asks at 30, 60, 90 days. Route detractors to customer success, promoters to a case-study flow.
Plug SocialPuff into your app, CRM and ERP via the HTTP API. Real subscriber state, not a SaaS black box.
Tell us how you grow today, and we'll show you which SocialPuff modules replace what you're paying for — usually at a fraction of the cost.
